This Privacy Policy outlines how Panhandle AI Solutions ("we," "us," or "our") collects, uses, stores, and protects your personal information when you interact with our website, services, or communications.

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our Services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our Services, such as when you submit a form, place an order, or otherwise interact with us. The types of personal information we may collect include:

Contact Information: Name, email address, phone number, and mailing address.

Business Information: Details about your real estate listings, including MLS # (if provided), and any other information you provide to enable us to deliver our services.

Payment Information: Payment details, which are processed by our third-party payment processor and not stored on our servers.

Communications: Any notes or messages you voluntarily submit when you communicate with us.

We may also automatically collect certain information when you visit, use, or navigate the Services. This information may include:

Log and Usage Data: IP address, browser type, device information, operating system, and a record of the pages you view on our site.

Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to track activity on our Services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect for various business purposes, including to:

Provide and maintain our Services: To process and fulfill your orders for AI-enhanced videos and Listing Voice AI Agents.

Communicate with you: To contact you via email, SMS, or automated voice calls regarding your inquiry, order, or service follow-up.

Provide Customer Support: To provide customer support and respond to your questions.

Improve our Services: To analyze how our Services are used and improve our products and customer experience.

Generate AI Content: To generate AI-assisted communications such as customized scripts or follow-up calls using voice agents.

Compliance and Legal: To comply with legal obligations and to protect our rights and the rights of our users.

3. Listing Voice AI Agents and Communication Data

This section applies specifically to our AI Listing Info Bot service.

When your AI Listing Info Bot interacts with your clients or potential customers, it may collect and process communication data, including text messages and voice call transcripts.

Access to Communication Data: You, as our client, are the primary owner and controller of this communication data. We will provide you with access to all transcripts and communication logs generated by your bot. This data is provided to you to help you manage your client relationships and follow up as needed.

Data Confidentiality: We are committed to the confidentiality of your bot's communications. We will not share, sell, or disclose this communication data to any third party, with the exception of third-party service providers (e.g., our voice AI platform) who are contractually obligated to handle the data securely and solely for the purpose of providing the service. We will not use this data for any purpose other than to deliver and improve our service to you.

Data Retention: We retain this communication data only for as long as necessary to provide the service and as required by law. Upon your request, we can delete this data from our systems.

4. User-Provided Content and Intellectual Property

By submitting images, videos, text, or other content ("User Content") to us for the purpose of creating our services, you grant Panhandle AI Solutions a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and create derivative works from the User Content solely for the purpose of providing the services you have ordered.

You represent and warrant that you own or have the necessary rights and permissions to use and submit the User Content to us, and that our use of the User Content in accordance with this policy will not infringe upon the rights of any third party. You agree to indemnify and hold us harmless from any and all claims arising from our use of User Content provided by you.

Final Product Ownership and Use: You acknowledge that the final AI-enhanced video produced by us is our property. We grant you a limited, non-exclusive, perpetual license to use the final video for the purpose for which it was created (e.g., real estate listings, marketing, and promotion).

Furthermore, you agree that Panhandle AI Solutions may use short clips or excerpts of the final video in our own marketing materials, case studies, or on our website to showcase our work. If you do not wish for your video to be used for our promotional purposes, please notify us in writing.

4.1. Revision Policy

Upon the initial delivery of your final product, you are provided with a single revision period to ensure your complete satisfaction. We kindly request that you consolidate all feedback and revision requests into one comprehensive submission. We are committed to accommodating reasonable adjustments to the product; however, any further revisions beyond this single period are at our sole discretion. Once this revision period is complete and the updated version is provided, we will consider the product to be accepted and no further modifications will be made unless otherwise agreed upon in writing.

5. Communication Consent

By submitting your information on our website or through our order forms, you consent to be contacted by:

Email

Text message (SMS)

Phone calls (including automated voice AI agents)

You can opt out of marketing or non-essential communications at any time by replying “STOP” to any SMS message or emailing us at [your support email].

6. Disclosure of Your Information

We do not share, sell, rent, or trade your personal information with third parties, except as described in this Privacy Policy. We may disclose your information to the following types of third parties:

Service Providers: We may use third-party tools (such as CRM systems, voice AI platforms, or cloud services) to help deliver our services. These providers are contractually obligated to protect your data in accordance with this policy and applicable laws.

Legal Compliance: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or prevent illegal activities.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.

7. Third-Party Websites

Our Services may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Data Storage, Security, and Retention

We take reasonable precautions to protect your data from loss, misuse, or unauthorized access. Your information is securely stored in industry-standard systems with appropriate safeguards in place.

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by law. You may request deletion of your data at any time.

9. Your Rights

You have the right to:

Access the data we hold about you

Correct inaccurate or outdated information

Request deletion of your personal data

Opt out of communications

To exercise any of these rights, contact us using the information below.

10. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We recommend that you review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Panhandle AI Solutions Email: [email protected]

Website: www.panhandleaisolutions.com