3.1 Geographic Restriction; Eligibility; Definitions
* Geographic Restriction: The Services are intended for use only by real estate professionals and property managers located within the United States, and for properties located within the United States. You represent that you and your property orders meet this restriction.
* Definitions:
* “Submitted Content” means any photos, still images, text, property details, or other content you upload or provide.
* “Deliverables” means the finished outputs we deliver (e.g., videos, thumbnails, formatted versions).
* “Complete Order” means: (a) payment is confirmed, and (b) Submitted Content has been received and verified as compliant with Section 3.3.
* “Production Window” means the time slot selected at checkout that reserves production capacity for your order.

3.2 Services; Order Acceptance; Start of Work
We provide AI-assisted listing video creation and related deliverables based on Submitted Content. Optional add-ons may include narration, thumbnails, formatting variants, and branded/unbranded versions. We may accept or reject orders at our discretion, including if Submitted Content does not meet submission standards or appears unlawful, infringing, or misleading. Work does not begin until a Complete Order exists.

3.3 Submission Standards; Content Warranty
* Submission Standards: Submitted Content must be:
* Watermark-free and free of visible third-party branding (including photographer or brokerage marks).
* High-resolution and suitable for professional marketing output.
* Free of identifiable individuals where possible (or you must have rights/permissions/releases as needed).
* Accurate, current, and representative of the specific property listing.
* Hard Rule: Submitted Content containing watermarks, logos, or visible branding will be rejected regardless of licensing or permission, as it is not compatible with our production standards.
* We may pause, reject, or cancel an order if Submitted Content is non-compliant, low-quality, misleading, or likely to create a rights dispute. The SLA clock (if applicable) does not begin until compliant content is provided.
* Your Warranty of Rights (Derivative Works): Because our Service creates a derivative work, you represent and warrant that you own the Submitted Content or have a valid written license from the copyright holder that explicitly authorizes:
* Commercial marketing use,
* Creation of derivative works (including video and AI-enhanced outputs), and
* Authorization for a third-party service provider (us) to process the content for those purposes.
* You warrant that your Submitted Content and your use of Deliverables will not infringe any third-party rights (copyright, trademark, privacy, publicity) or violate any contract, MLS rule, or brokerage policy.

3.4 License You Grant to Us (Limited Use of Submitted Content)
You retain ownership of your Submitted Content. You grant us a limited, non-exclusive, royalty-free license to use, reproduce, modify, and create derivative works from Submitted Content only as necessary to fulfill your order, deliver Deliverables, and provide support, revisions, re-delivery, and quality control. Portfolio use is addressed separately in Section 3.9.

3.5 Indemnification
You agree to defend, indemnify, and hold harmless the Company, its owners, contractors, and employees from any claims, demands, damages, losses, liabilities, costs, and attorney’s fees arising out of or related to your Submitted Content, your failure to obtain rights/licenses/releases, your representations and warranties under these Terms, or your distribution or use of Deliverables.

3.6 Technical Processing; AI Limitations; No Material Misrepresentation
* Technical Processing: You acknowledge that video production involves technical processing (e.g., cropping, resizing, stabilization, timing alignment, color balancing, compression, and formatting).
* AI Limitations: AI-assisted processing may occasionally produce minor visual artifacts or inconsistencies inherent to the technology. These do not constitute a technical failure or breach of warranty.
* No Material Misrepresentation: We do not intentionally alter permanent property features unless you explicitly request an alteration in writing and it is legally permissible. You are the final compliance officer for your listing and responsible for ensuring Deliverables are truthful, not misleading, and compliant with applicable Codes of Ethics.

3.7 Company Technology; Restrictions (Trade Secret Protection)
We retain all rights in our production processes, templates, editing methods, workflows, and systems (“Company Technology”), which may include proprietary trade secrets. You may not:
* Reverse-engineer, decompile, or attempt to discover Company Technology.
* Use Deliverables or service outputs to train or improve competing AI systems.
* Scrape, crawl, or use automated tools to extract data or outputs from our website or services.
* Resell or sublicense Deliverables as a standalone product or as part of a competing service.

3.8 Deliverables License to You
Subject to your compliance with these Terms, we grant you a non-exclusive, perpetual, non-transferable license to use the Deliverables solely to market the specific property listing associated with your order. * Audio/Music License: All audio tracks included are owned by or licensed to the Company and may only be used as synchronized within the specific Deliverable. Extraction or reuse is prohibited. * Restrictions: Deliverables may not be used to market a different property or sold, sublicensed, or transferred as a standalone product.

3.9 Portfolio / Promotion Use by Company (Opt-Out)
Unless you opt out, you grant us a royalty-free license to display portions of Deliverables for marketing and portfolio purposes.
* Opt-Out: Available at checkout or anytime by emailing [email protected] with the subject “Portfolio Opt-Out.” Removal from Company-controlled channels will occur within 10 business days.

3.10 Revisions; Corrections
Each order includes one (1) revision round if requested within forty-eight (48) hours of delivery. Requests must be submitted as a single, consolidated submission via our designated revision form. Requests outside scope or timing may be declined or billed.

3.11 Refund Policy (Objective; Correction-First)
Refunds are issued only if there is a verifiable technical failure (e.g., corrupted file, black screen, wrong property photos used, or wrong property details due to our error) and we are unable to correct it within two (2) business days. No refunds for subjective preferences, minor AI artifacts, incorrect information provided by you, non-compliant content, or delays caused by client or third-party issues.

3.12 Payments; Chargebacks; Right to Cure
Payments are processed through third-party processors. You agree to contact us and allow a reasonable opportunity to cure before initiating a chargeback. Improper chargebacks may result in service suspension and documentation submission to processors.

3.13 Taxes
All fees are exclusive of applicable taxes. You are responsible for all applicable taxes. We may collect and remit taxes if required by law.

3.14 MLS / Association Compliance; Disclosures
MLS and association rules vary. You are solely responsible for compliance with MLS rules, brokerage policies, advertising laws, and required disclosures (including AI-enhanced or virtual media disclosures).

3.15 Data Retention
Project files are generally retained for ninety (90) days after delivery, after which they may be deleted. You are responsible for downloading and backing up Deliverables.

3.16 Professional Conduct (CRFA-Safe)
We may refuse or terminate service for harassment, abuse, fraud, or unlawful conduct. Nothing restricts your right to leave honest reviews.

3.17 Dispute Resolution; Arbitration; Class Action Waiver
* Informal resolution required before arbitration.
* Binding arbitration administered by the AAA; venue: Bay County, Florida; governing law: Florida.
* Exception: Either party may seek injunctive relief in court to protect intellectual property or confidential information.
* Class action waiver applies. Small claims permitted where eligible.

3.18 Limitation of Liability
To the maximum extent permitted by law:
* Liability is limited to the amount paid for the service.
* No liability for consequential or incidental damages.
* No guarantees of views, leads, showings, offers, or sale results.

3.19 Contact
BrokersBreak LLC d/b/a Panhandle AI Solutions
Email: [email protected]

SERVICE LEVEL AGREEMENT (SLA)

This Service Level Agreement (“SLA”) is an addendum to the Terms of Service and applies to paid orders in good standing.

4.1 Turnaround Commitments
* Standard Delivery: Delivered within 24 hours after the end of the selected Production Window for a Complete Order.
* Extended Delivery: In rare cases involving unusually large submissions or complex add-ons, delivery may extend up to 48 hours after the end of the Production Window.
* Support Response: First response within 1 business day.
* Business Hours: Monday–Friday, 9:00 AM–5:00 PM CT, excluding U.S. federal holidays.
4.2 Service Credits (Sole and Exclusive Remedy)
If timelines are missed for reasons not excluded, your sole remedy is a service credit:
* 25% credit for turnaround failure
* 10% credit for support delay
Credits are non-cash, non-transferable, expire after 180 days, and must be requested within 7 days.
4.3 SLA Exclusions
This SLA does not apply to delays caused by client delays, non-compliant content, inaccurate details, third-party outages, or force majeure events.