These Terms of Service (“Terms”) govern your access to and use of the website and services provided by Panhandle AI Solutions (“we,” “us,” or “our”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use our Services.

1. Services Provided

Panhandle AI Solutions provides AI-powered video production services for real-estate professionals, including but not limited to:

AI Listing Videos: Creation of customized property marketing videos using client-provided listing photos and property information. Each video includes background music and a thumbnail image.

Optional Add-On — Narration: Professional scriptwriting and voiceover services that can be added to enhance your video presentation.

2. User Responsibilities and Conduct

You agree to use our Services only for lawful purposes and in ways that do not infringe the rights or disrupt the experience of others. You agree not to:

Use the Services for any illegal or unauthorized purpose.

Upload or submit materials that are unlawful, harmful, defamatory, obscene, or infringe on any third-party rights.

Attempt to interfere with or damage the operation or security of our website or Services.

3. Intellectual Property Rights

3.1 Our Content

All website content, branding, software, and design elements provided by Panhandle AI Solutions are owned by us and protected by applicable copyright and trademark laws.

3.2 User-Provided Content

By submitting photos, videos, text, or other materials (“User Content”) for video creation, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and modify that content solely for the purpose of producing your ordered video(s).

You represent that you have the necessary rights and permissions to provide this content and agree to indemnify us against any claims arising from its use.

3.3 Final Product License

The final video we create remains the property of Panhandle AI Solutions. We grant you a perpetual, non-exclusive license to use it for your marketing purposes (e.g., listings, social media, or advertising).

We may use short clips or excerpts of completed videos in our own marketing materials or website portfolio. If you do not wish for your video to be featured, please notify us in writing at [email protected].

4. Revisions and Edits

Each order includes one consolidated revision round. Please submit all feedback together.

We will make reasonable adjustments to meet your expectations. Additional revisions beyond the included round may be subject to extra charges or provided at our sole discretion.

Once revisions are completed and delivered, the project will be considered finalized.

5. Satisfaction Guarantee and Refunds

We stand by our work with a 100 % satisfaction guarantee.
If, after your included revision round, we fail to deliver a product that reasonably aligns with the agreed project scope and quality standards, you may request a full refund within three (3) days of final delivery.

Refund requests must:

Be submitted in writing to [email protected].

Clearly explain why the delivered product does not meet expectations.

Refunds will be granted in good faith if we are unable to reasonably meet the project scope after revision.

6. Payment and Billing

Payments are securely processed through a third-party payment provider.
You agree to maintain accurate and up-to-date payment information when placing orders.

All transactions are in U.S. dollars. Once an order is placed and work begins, refunds are subject to the policy outlined in Section 5.

7. Disclaimer of Warranties

Our Services are provided “as is” and “as available.”
Panhandle AI Solutions makes no warranties—express or implied—regarding the accuracy, performance, or reliability of its Services.

We do not guarantee uninterrupted access and are not responsible for delays or issues arising from third-party integrations or platforms.

8. Limitation of Liability

In no event shall Panhandle AI Solutions or its affiliates be liable for any indirect, incidental, or consequential damages, including lost profits or data, resulting from your use of our Services.

Our total liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless Panhandle AI Solutions, its owners, contractors, and employees from any claims or damages arising from your misuse of our Services, breach of these Terms, or violation of third-party rights.

10. Termination

We reserve the right to suspend or terminate your access to our Services at any time if you breach these Terms or engage in conduct that may harm our business or reputation.
Upon termination, all licenses granted under these Terms will immediately cease.

11. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Any disputes arising under these Terms shall be resolved in Bay County, Florida.

12. Updates to These Terms

We may modify these Terms from time to time.
If changes are material, we will post the updated Terms on our website. Continued use of our Services after updates constitutes acceptance of the revised Terms.

13. Contact Us

If you have questions about these Terms, please contact us:

📧 Email: [email protected]
🌐 Website: www.panhandleaisolutions.com